Clear terms, honest protection. Every new Superrays motorcycle comes with a warranty, a professional pre-delivery inspection, and written purchase documentation.
6-month engine and gearbox warranty on every new motorcycle. Full pre-delivery inspection before handover. Written proof of purchase and clear warranty terms explained at the point of sale.
Every new motorcycle purchased from Superrays Motors is covered by the following warranty.
| Item | Coverage |
|---|---|
| What is covered | Engine internals and gearbox of new motorcycles purchased directly from Superrays Motors. |
| Duration | 6 months from the date of delivery. |
| Conditions | The motorcycle must have received a Superrays pre-delivery inspection, been serviced according to the recommended schedule, and only genuine or approved parts must have been used for any maintenance or repairs. |
| How to claim | Contact us with your purchase details and a description of the issue. Bring the bike to our workshop for inspection. If the fault is covered, we will carry out the repair at no charge. |
The following items and circumstances are excluded from warranty coverage. These are standard exclusions for motorcycle warranties and are listed here so you know exactly where you stand.
Parts that wear out through normal use and are replaced through regular maintenance:
The warranty does not cover:
The warranty does not cover:
Workshop-installed parts and related labour carry their own warranty, separate from the new-bike warranty.
| Item | Coverage |
|---|---|
| What is covered | New or reconditioned parts installed by our workshop during a paid service or repair, and the related labour. |
| Duration | As stated on your job card or invoice. In the absence of a longer stated period, a reasonable warranty period applies in line with Sierra Leone consumer protection law. |
| Conditions | The part must have been installed by our workshop. Faults caused by subsequent misuse, accident, or third-party interference are excluded. |
| How to claim | Return to our workshop with your job card or invoice. We will inspect the work and, if the issue is covered, correct it at no additional charge. |
Sierra Leone’s Consumer Protection Act 2020 gives you important rights when buying goods. Here is a plain-language summary of the key points that apply to motorcycle purchases.
You have the right to receive goods that are safe and of acceptable quality. Every new Superrays motorcycle is prepared and delivered to meet these standards.
If a qualifying fault appears shortly after delivery, you may be entitled to have the goods repaired, replaced, or refunded. The appropriate remedy depends on the nature and timing of the fault.
If goods are repaired and the same fault reappears within the applicable legal period, you may be entitled to replacement or refund rather than another repair.
Contract terms that attempt to exclude or restrict your statutory rights are void under the Act. Our warranty is in addition to your legal protections, not a replacement for them.
Important: This policy is in addition to, and does not limit, any rights you may have under applicable Sierra Leone law. Nothing on this page should be read as reducing your statutory consumer protections.
Call, WhatsApp, or email us with your purchase details and a description of the problem.
Bring the motorcycle to our workshop for a full inspection. Bring your invoice or receipt.
Our technicians inspect the bike and determine whether the issue falls within warranty coverage.
If covered, we carry out the repair, replacement, or other appropriate remedy at no additional charge.
If you are unsure whether something is covered, or need to start a claim, contact us directly.
