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+232 33 614196

Opening Hours:
Mon–Fri: 9am–5pm; Sat: 10am–4pm
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FAQ

Frequently Asked Questions

Answers to the questions riders, fleet operators, and buyers ask most about motorcycles, spare parts, warranty, financing, and workshop service from Superrays Motors in Sierra Leone.

Buying a Motorcycle

Which bike is best for okada on rough Sierra Leone roads?

It depends on your daily distance and the roads you ride. A 125cc motorcycle handles well on city roads and is the most fuel-efficient option. If you ride on rougher, unpaved roads or carry heavier loads, a 150cc model offers more power and a stronger frame. For a full comparison, see our 125cc vs 150cc Buyer’s Guide.

Is 125cc enough, or should I buy a 150cc work bike?

A 125cc is ideal for urban okada trips, lighter loads, and daily commuting. It costs less to run and is easier to maintain. A 150cc is stronger for mixed-road riding, hill routes, heavier passengers, and longer distances. Choose based on your typical use, not just price. Our Buyer’s Guide breaks this down in detail.

How many kilometres per litre does this bike do?

Fuel economy varies by model and riding conditions. As a general guide, 125cc commuter bikes typically achieve 50 to 60 km per litre in mixed use, while 150cc models achieve around 40 to 50 km per litre. City stop-start riding and heavy loads reduce economy. We give realistic operating ranges, not only best-case claims.

Which bike is cheapest to run every day?

The 125cc range has the lowest daily running cost: best fuel economy, cheaper service parts, and lower maintenance costs. But total cost of ownership also includes downtime, parts availability, and resale value. A well-maintained bike from a dealer with genuine parts support will cost less over its lifetime than a cheaper import with no after-sales backing.

Do you sell used bikes or only new bikes?

Superrays Motors supplies new motorcycles only. Every new bike comes with a 6-month engine and gearbox warranty, a full pre-delivery inspection, and access to genuine spare parts. These are the advantages that a new bike from a proper dealer gives you over the informal used-bike market.

Pricing and Ordering

How do I get a price quote?

Contact us on WhatsApp or by phone at +232 33 614196. Tell us what you need the bike for and which engine size interests you. We will confirm model availability and provide a clear written quote.

Can I order by WhatsApp and collect later?

Yes. You can start the process on WhatsApp by requesting a quote and reserving a model. Final paperwork is completed when you collect or when we deliver, with a proper invoice and receipt for every transaction.

Can fleets, rider groups, or resellers get bulk pricing?

Yes. Volume pricing is available for orders of 5 or more motorcycles. Fleet customers, rider collectives, local dealers, and institutional buyers all qualify. Visit our Fleet and Wholesale page or contact us directly for a tailored quote.

Does the bike come with registration, insurance, or paperwork help?

We will confirm exactly what is included at the point of purchase. Every sale comes with written proof of transaction and clear documentation. Ask us about registration and insurance options when you enquire.

Financing and Payment

Can I buy the bike on installment or hire purchase?

We offer both cash and installment payment paths. Contact us to discuss the options currently available, including deposit amounts and monthly payment structures. See our Financing page for more detail.

How much deposit do I need to start?

Deposit amounts depend on the model, the financing arrangement, and your circumstances. We will give you a clear, honest figure when you enquire rather than hiding the details. Contact us for the current range.

What documents do I need for financing?

Typical requirements include a valid ID, proof of address or employment, mobile money or bank details, and sometimes a guarantor. The exact list depends on the financing arrangement. We will tell you exactly what is needed before you start the process.

What payment methods do you accept for cash purchases?

We accept cash, mobile money, and bank transfers. Every transaction receives a written receipt and invoice. Contact us for the most current payment options.

Warranty and Consumer Rights

What warranty do I get on a new bike?

Every new motorcycle purchased from Superrays Motors includes a 6-month engine and gearbox warranty, plus a full pre-delivery inspection. We walk you through the terms at the point of sale. For full details, see our Warranty and Consumer Rights page.

What does the warranty not cover?

Normal wear items (brake pads, chain, tyres, cables, spark plugs, filters) are not covered, as they are replaced through regular maintenance. Crash damage, unauthorised modifications, misuse, and neglected maintenance are also excluded. Full exclusions are listed on our Warranty page.

What are my statutory consumer rights?

Sierra Leone’s Consumer Protection Act 2020 provides rights to safe, quality goods. If a qualifying fault appears shortly after delivery, you may be entitled to repair, replacement, or refund. Our warranty policy is in addition to, and does not limit, any statutory rights you have under Sierra Leone law. See our Warranty page for more information.

How do I make a warranty claim?

Contact us by WhatsApp or phone with your purchase details and a description of the problem. Bring the bike to our workshop for inspection. We will assess the issue and, if it falls within warranty, carry out the repair at no charge. The full claims process is explained on our Warranty page.

Service and Workshop

How often do I change engine oil?

For most 125cc and 150cc commuter bikes, the first oil change comes early (at the initial service). After that, oil changes are typically needed roughly every 3,000 km. Dusty roads, heat, and heavy commercial use all justify changing oil more frequently, not less. Our workshop will advise you based on your riding pattern.

How often should I clean the air filter on dusty roads?

On a standard schedule, air filters should be cleaned around every 3,000 km. In Sierra Leone’s dusty conditions, especially for commercial riding, cleaning may be needed more frequently. A clogged filter wastes fuel and reduces engine life. Our workshop can check and clean it as part of a routine service.

How often should I clean and lubricate the chain?

Chain cleaning and lubrication should be done every 1,000 km. For daily riders in rain and dust, this is one of the highest-return maintenance habits. Neglected chains wear faster and cost more to replace. Bring it into the workshop or ask us to show you the quick routine.

How long does a service take?

A routine oil change and inspection can typically be completed the same day. More complex work depends on the job and parts availability. We will give you a clear time estimate before starting any work, because we know that downtime is lost income for riders and fleet operators.

Can you repair my bike the same day?

Many common repairs and service jobs are completed the same day, especially when we have the parts in stock. We promise only what we can consistently deliver. For jobs that need additional parts or diagnostics, we will tell you up front and keep you informed.

Spare Parts

Are spare parts easy to find in Freetown, Bo, or Kenema?

We stock fast-moving genuine parts at our Freetown location for every model we supply. Chains, sprockets, brake pads, filters, cables, tyres, engine components, and electrical parts are kept in stock. If a part is not on the shelf, we can source it. Contact us to check availability for your model.

Do you stock genuine parts or only compatible parts?

We stock genuine and OEM-quality parts for all Superrays motorcycle models. We are clear about what is genuine manufacturer stock and what is quality-compatible. Genuine parts last longer, fit properly, and are covered by our workshop warranty.

How much do common parts cost, like brake shoes, chain and sprockets, or clutch cable?

Part prices depend on the model and the specific component. Contact us on WhatsApp with your bike model and the part you need, and we will give you a clear price and availability update. Visit our Spare Parts page for the full range we stock.

Can I order parts by WhatsApp?

Yes. Message us on WhatsApp with your bike model and the part you need. We will confirm availability, price, and collection or delivery options. Every parts sale comes with a receipt.

Still Have a Question?

If your question is not covered here, contact us directly. We are happy to help.